Testimonials

Wow! That was a surprise! Thank you for letting me know I’m being rewarded with a £25 M&S Voucher for recommending you! I had been speaking to friends who were purchasing a park home and worried about where to get insurance as their current provider don’t insure park homes. I’ve always been happy with your service so recommended you straight away!

Thanks so much, very efficient as usual!!

Thank you for such prompt assistance.

Thank you! You’ve been so helpful!

Thank you for your help with my policy, I really do appreciate every bit of help you’ve given me and I wanted to stay with you as your policy is one of the best around.

Thank you so much – it’s been easy peasy to sort the policy and you’ve been wonderful!

Thanks so much for your prompt response – much appreciated. Best wishes.

Thank you for your help with my new policy, really kind and efficient.

Thank you for being so considerate.

Thank you very much for your help sweetheart thanks for explaining about the Portable Possessions cover.

Excellent service! Really appreciate your help today.

How refreshing to be able to talk to someone who is understanding and kind.

I take this opportunity to thank you for all your help in this matter, it is greatly appreciated.

Thank you very, very much for helping me.

Thank you for your help.  It’s so lovely to speak to such a happy cheery person. I have spoken to you a few times and you always answer the phone so happy and it makes such a difference.

That’s very kind of you to explain how it works, thank you.

Thank for your time and your help

So helpful especially considering that this is the first time I’ve ever taken out this type of policy! Highly recommend this company as they’ve made us so quick and easy to insure my new holiday home!! Thank you!!

Thank you for sorting my new policy – you’ve been awesome!

Thank you for your help, you’ve been so reassuring, succinct and helpful 😊

I’m really hard of hearing and I really struggle on the phone, but you spoke so clearly, I could hear every word! Thank you!

Thank you for your help organising our policy, you worked really hard to help us out because of the new postcode and we really appreciate it, thank you.

Thank you so much for your help, you’ve been really efficient! It’s funny isn’t it, I’ve obviously rung around a few companies before deciding on you and you’re local to me, so that really gives me reassurance!

I’m glad we were able to speak to you again, you’re always so kind and answer any queries we have so well! Thank you!

I’m hard of hearing so thank you so much for the kindness you have shown me during the call.  You took the time to speak slowly and clearly and didn’t rush, so I’m very grateful.

Thank you for explaining everything to us so well! As pensioners on a limited budget, it is always a worry should the worst happen, so knowing we’re going to be covered is a huge relief!

Thanks so very much for the kindness you showed me.

With thanks for all your help and swift service over the years

Thank you, I’m really grateful for your help

I was recommended to you and you’ve been an absolute star! I’ll be sure to recommend you myself!

Thank you, you’ve been really helpful in explaining the details of my policy.

I have used Parksure for a number of years now and always received good service, very easy to get through on the phone and the staff are very helpful.

Thank you for your kindness and thoughtfulness this morning. How refreshing to talk to someone who cares.

Thank you for your help, you’ve made my day!

Thank you for your kindness, patience and understanding. As I get older, I worry more and you’ve really put my mind at rest.

Parksure is a brilliant company to deal with. When you ring, they start to help you straight away with advice on what to do regarding claiming and how to do it. We have been with them 4 years and I wouldn’t change to anyone else. The prices are good with only small increases yearly. The ladies who answer the phone are really lovely and so helpful and put you at ease when you’re trying to explain things. It’s so nice to have a company like this to deal with.  Well done to all your staff.

Thank you for being so patient with me

Thank you! I’ve spoken to a few companies and you’re the first to actually give me some helpful advice. Once I’ve made my decision on purchase, I’ll be back to you for a quote!

I completed an online quote for Park Home Insurance and was quickly sent an email with all of the information I required to make an informed decision. I wished to make some amendments to the quote and therefore telephoned Parksure.com; Barb’s help and advice was invaluable – thank you.

Thank you, you’ve been more than helpful. We found your details on Google and then when we checked with the Estate Agent as to who they recommended, they said Parksure so we knew we’d made the right choice in ringing you!

Thank you so much for your help with my claim. I really appreciate it, you’ve been so kind.

We have used Parksure for five years now, and have always had excellent communications, expertise and professionalism. Many thanks particularly to Barb who has been extremely helpful and friendly. Would 100% recommend Parksure.

I was going to ask for you if you hadn’t answered the phone as you’re always so kind and helpful to me, especially when I moved into my home a few years ago and I was new to living in a Park Home.

Thank you for your help, really appreciate it.

Thank you, you’ve been amazing!

Thank you for all your help , very much appreciated.

Thank you for your help sorting out my new policy, you’ve been great! It makes such a difference to speak to someone on the other end of the phone who understands that when you’ve just moved house, there’s a lot to sort out and your mind is a bit all over the place with finding information needed. Thanks again, really appreciated your help.

Thank you for the quote, sounds like it’s a really comprehensive policy and you’ve been really helpful advising me everything that’s covered. I’m looking forward to receiving it in the post.

Thank you very much for all your help today I really appreciate it.

Many thanks for your help during our ownership of the Lodge.  Parksure, and you as an individual, have been brilliant.

Thank you so much for reminder for my home insurance, it had slipped my mind so I thank you for being so efficient!

Many thanks for your help and making it so easy!

I’ll tell them you are the wonderful lady I deal with when I call to discuss my policies.

Thank you so much for the time and attention you’ve taken to help me sort out the policy following my Dad’s passing. It’s such a minefield with so much to deal with, so was really helpful that you made everything so easy to sort.

Thanks for the quote, you’ve been brilliant! I had looked at your website before calling and liked the fact that you are a West Country firm and that you were a family run company – both important to me.

Thank you so much for your help and patience, it really means a lot when someone cares enough to take the time.

With many thanks for your help over the years.  Your service has been brilliant!

Thank you for making things so easy.

You’re very good aren’t you so effective.

Sadly, due to ill health, we have had to give up our beloved caravan. We’ve been with you some 20 years and would just like to thank you for all your help over the years.

Thank you for your prompt reply, it is very helpful so we will renew our policy.

Thank you once again for your assistance with this issue. Your vigilance and cooperation are greatly appreciated.

I was really dreading this phone call, but you’ve made it so easy when I thought it was going to be a real hassle! Thank you so much – really appreciate it.

Thank you for your help with my new policy, particularly your advice about insuring my engagement ring and other jewellery I would take outside my home.

Thank you for calling in response to my quote request – very prompt!

I’m new to park home living and you’ve been so kind and so helpful. Really do appreciate all your help.

Always a pleasure talking to you! And you’re always so helpful!

Many thanks for your help, it’s been great talking to you.

Thank you for being so patient with me

Wow – so efficient!

I’m very grateful to you for helping with my policy

Calling for quote, I looked you up online and having read your reviews, wanted to see if you’d be able to help with my caravan quote.

Sadly, at the age of 92, I’m having to give up caravan ownership, but I’d like to thank you for your help and service over the years – you’ve been brilliant.

I’m so glad you were bright and cheerful and had a sense of humour on a Monday morning – you certainly lightened my mood!

Thank you for your help with my quote, you’ve been so cheery and friendly!

Thank you for your help, you’re fantastic and amazing!

Thank you for your very kind help

Thank you very much for all your help with this. I really appreciate it.

Thank you for your prompt response to my request.

I’m 86 years old and I’m fed up of my existing insurers not answering my calls or organising my renewal, so I’m not happy with them and I want to change insurers.  They’ve left my renewal till so late and they still haven’t told me what my premium will be this year and it’s due tomorrow!  My neighbour recommended I call you and I’m so happy I did, you’ve been wonderful!

Thank you for your reminder and your really excellent help and understanding last year. Your staff and telephone ☎️ assurance were excellent.

Arranging the insurance has been the easiest thing I’ve done with regard to this move – thank you!

Thank you so much, you’re always absolutely brilliant.

I’d been recommended to contact you as others on the Park have said how friendly and helpful you are, thank you for your help and advice.

I’m partially deaf, so thank you for speaking so clearly. I wish everyone I spoke to was as helpful as you, would make my life so much easier!

I’ve always thought your premiums to be fair so I’ve never shopped around as very often a cheaper quote means that you don’t get the same level/best cover.

Thank you for explaining everything so fully, really helpful, thank you!

Thank you for the advice and for being so nice and taking time care is nice to actually speak to someone who understands.

Thank you so much for your email confirmation and your brilliant support and customer service at this difficult time.  I will make sure Mum is aware of these payments being collected.  It is much appreciated.

Thank you so much for your help, you’ve made it so easy and explained everything.

I’ve been with the same company for years but felt it was time for a shop around and a change. You made it nice and easy! The Park is in the process of siting some new units so I’ll be mentioning your name to the new owners.

Thank you for your help do really appreciate it.

So quick, so simple, so personal, so helpful. Thank you friend MM for the recommendation. I’ve saved over £200 on my holiday home insurance.

Thank you Barb! That’s wonderful! Your friend told me to give you a call for insurance and I’ll now be telling everyone I know on the Park to give you a call for insurance! You’ve been such a Star!

After 23 years of insuring with yourselves, we are moving to a bricks and mortar property so will need to lapse our Policy when it’s due for renewal but thank you for the great service over the years.

What a refreshing change to speak to someone with a happy and friendly voice.

Many thanks for such a speedy response!

I recently took out a policy for my lodge. Parksure was excellent in providing a really good policy at a good price, value for money, they provided me a professional and friendly service and I would recommend them to other holiday lodge owners, very much appreciated

BEYOND EXCELLENT Parksure has arranged my lodge cover for many years and has always provided an efficient and friendly service. However, the response to a call I made today – I spoke with Barb – can only be described as the best customer service I have ever received from any company. She not only sorted out my query, but she remained professional and friendly throughout. By the end of my call I felt that I had made a new friend. If only all businesses could treat their customers in this way.

You’re a star -thank you so much you’ve been really really helpful.

Its been a pleasure doing business with your Company,

Thank you for all your help, you’ve been marvellous!

Thank you so much – you’ve been really helpful

You have been absolutely brilliant, I am chuffed to bits with the help and advise you have given me, being a first-time holiday home owner, I felt anxious about what I needed from the insurance but you took the time to go through everything with me and made sure I understood the cover and what I needed. I had a quote from one of your competitors and felt I was being told what to do without having any explanation, which left me worried about what to so and now I feel like a weight has been lifted, thank you again for your amazing service.

Thank you so much for your help, you’ve been brilliant and really efficient

Thank you so much for your help with arranging my cover, really pleased!

Thank you! you’ve been brilliant, fantastic!

Although we didn’t need to claim in the end, we were really impressed by the speed and efficiency the Loss Adjusters looked at the problem we had, so it’s nice to know that should we need to claim in the future, it’s not going to be a hassle.

I always like it when I call you, as you’re always so kind, helpful and friendly and always happy to answer any question or query, no matter how small.

Always fantastic service – thank you!

THANK YOU for a fantastic polite and friendly service will tell others here at the Park about the great deal and much better prices.

Thank you for making it so easy to organise my new policy, you’ve been fantastic!

I really like insuring with you as the phone is always answered straight away without needing to be passed from pillar to post. I rang for another quote but they really annoyed me with how they were dealing with my quote and I very much go on first impressions and they didn’t give me any confidence at all!

I am so grateful to you, you’ve been amazing. I was so upset and in tears today because of a small fire in my Lodge from a lit candle, but you’ve really calmed me down.

Thank you very much for taking me through this policy adjustment and for your kindness on the call

Thank you for your very professional help. We are not seeking another quote from any other insurers

We have sold our caravan but would like to thank you for your help and efficiency over the many past years.

Thank you so much for ringing and rewarding us for recommending a neighbour, that’s made my Monday morning! I was just happy to have helped a new neighbour who seemed to be getting nowhere with finding an insurer.

You’ve saved me a lot of worry. With everything going up, my current insurers had put their premium up such a lot and my wife told me I should ring round to see if I could get a better premium and I have, so thank you!

Thank you for all your help, you’re a good girl and very kind

Thank you for providing me with the quote, you’ve been lovely

Really impressed with your website and you’ve been fantastic and so friendly to talk to.

Thank you so much for your help and advice. I was unaware of what Flood cover meant, I just thought it was whether the property flooded, but now I know that it’s whether you can access or stay at the property, which wouldn’t be possible if the sewerage or utilities were affected.

Very many thanks to you for the information and assistance.

I decided to go with you because your cover is very comprehensive and your service has been brilliant and highly recommended by others on the park.

What a pleasure to do this, it’s lovely thank you very much indeed

Thank you, it’s been a real pleasure talking to you

Thank you so much for explaining everything.  You’ve been good so far and that’s why I want to stay with you.

You seem a very friendly company to deal with and you’ve been more than helpful, thank you.

Thank you for your email I’m pleased to say you made it so easy. I actually spoke to a very helpful lady Instead of a machine, I wish everything was so easy to sort out thank you very much.

Thank you so much , excellent service.

Thank you for being so patient with me

It’s so refreshing to speak to someone who knows what they’re talking about! Restores my faith in a company’s credibility! You certainly know your stuff and your policy is really competitive against my current insurers.

I’ve had a ring round looking at other quotes and found other companies to be most unhelpful and one wasn’t even sure whether their policy covered pet and vermin damage! After a couple of calls, my wife said she wasn’t sure why I was bothering when we always know we get good customer service with you and your policy covers pet and vermin damage and gives me cover up to £500,000 on the buildings!

Thank you for providing me with the quote, you’ve been very helpful. We will be new to Park Home living and when we were doing the research into things, we found your website through a Google search and we really liked the way your website was set out so that it was really clear about your covers, which was reassuring to us.

Thanks for making renewing my Policy so easy!

It’s always nice to talk to you and being hard of hearing, it’s nice that you appreciate that and speak to me slowly and clearly so that I can understand what you’re saying

I have just accepted your quote for our parkhome by telephone.

Reason being that Parksure had the best reviews everywhere.

Thank you for all your help.

Best regards

Laura & Michael Brown

We have been re-reading your quote. We have also read all the excellent reviews on Parksure which is quite reassuring.

Thank you for your prompt response, much appreciated

Thank you, Barb, you’re an absolute lifesaver.

Thank you, you’ve been so kind. I lost my husband recently and he dealt with all the paperwork so it’s all been a bit of a minefield for me but you’ve been very helpful and understanding.

So efficient! And it’s so refreshing not to have to go through an automated series of press buttons before you can speak to someone!

I’m very happy with you and the level of service you offer is consistently good, so I’m happy to remain with you.

I’m happy to provide you with my email address after you’ve assured me that it won’t be used for marketing purposes and THANK YOU SO MUCH for telling me that I can unsubscribe from all those pesky emails I seem to get – you’re an absolute sweetheart!

Thank you, Barb for your rapid and very friendly reply to our query. Look forward to renewing with you again next year

Thank you, you’ve been a great help.

You’ve been very helpful and made it very simple to understand.

Many thanks for your help and speedy service.

Barb, you are an absolute star! The previous owner told me to speak to you, you have such a wonderful reputation!

I recently put in a claim for a damaged carpet. I sent the Claim Form in on Thursday, and today (Friday) I’ve received an email to say it’s been settled in full! I am so impressed by the speed and efficiency and so was my daughter!

It has been a pleasure insuring with you over the last 9 years and we have recommended you to many other fellow lodge owners.

Thank you for your personalised yet professional service. You’re one of those everyday angels mum and I talk about!  Thanks so much

I’ve looked at your website in advance of calling you for a quotation, and what really appealed to me about you was that you do a lot for Charity, which I feel is an admirable quality in a company.

Thank you for the quote and explaining the difference between market value and new for old cover, you’ve been very helpful

Thanks so much you’re a star.

Thank you appreciate your time you have been really helpful.

Thank you for explaining the extent of Flood cover to me. Even though my Park Home is situated on a hill and therefore never likely to flood, what I hadn’t realised is that Flood cover also includes if I can’t get to or stay in my home because the entrance to the Park is inaccessible or the utilities are affected (sewerage, water, gas, oil, electric) and in those instances, the alternate accommodation under my Policy would provide me with somewhere to stay.

Thank you for your call offering me a £10 M&S Voucher or £15 off my next renewal for recommending my neighbour to you. You’re a real Ray of Sunshine today!

Thank you for your help last week, it was very much appreciated.

Thank you for quoting and arranging cover so quickly such an easy process, now my mind has been put at ease.

Many thanks for your very quick response and for all the assistance you have given to us in this matter.

Thank you for your swift response.

I was worried it was gong to be an automated system, thank you you’ve been very helpful.

Thank you to both Cecylia and Barb for being so friendly and helpful with my quote. This will definitely have an impact on my decision to insure closer to the time.

We’ve chosen you as our insurers because you provide Blanket Cover on the Structure and we considered this to be a real benefit as in the event of a total loss, we won’t have to worry about the cost of replacing the lodge and all the other costs involved, delivery and the like, as the policy gives us £500,000 of cover for all that!

Thank you for such excellent quick service – made things a lot easier for me being a Monday morning

Although you weren’t the cheapest, you have the blanket cover on the structure and everything was explained to me so felt that we were making the right decision in choosing you.

Thank you for my quotation, its been lovely speaking to such a friendly person.

Thank you very much for your patience and kindness taking the time to explain my direct debit, its really put my mind at ease as paperwork can be a bit confusing.

Thank you again for your help, you’re always so helpful

Hi Cecylia, Thanks so much for this.  I was absolutely sure that you had sent me the docs in the post but I must have mislaid them and then I doubted that I’d had them.  Thanks so much for emailing them over so quickly.

Having worked in the insurance industry until retirement, I know how important it is to be insured with a good company who is going to provide the cover that I need and the claims service should the worst happen. Yes, you are slightly more expensive than my current price, but knowing that your underwriter is Ecclesiastical made me choose you because I know they are an excellent company.

Dear Vickie,  Again, thank you for your time and patience today, much appreciated.

I got a quote from you this morning. I’m back to organise cover as I spent several hours on the phone talking to another insurer for a quote and seemed to be going round and round and getting nowhere!

Thank you very much for resolving this so quickly, and can confirm refund safely received.

Thank you for helping me sort out paying by direct debit – you’ve made it pain free!

Thank you for providing the quote so quickly.

Mrs P Munday: Calling as I was worried with everything going online and not having an email myself that my renewal would be forgotten…

Parksure : As a family run company, we respect our clients and how they wish to receive paperwork. We note that you don’t have an email address and your renewal paperwork is due to be posted out today. Even if you had an email address, if you had wanted the documents to be posted, then we would always post them.

Mrs P Munday: Thank you, that’s really reassuring

My husband dealt with all of the paperwork and since losing him I’ve had to do everything myself. You’ve been so kind and helpful, thank you.

I’d just like to say that having had to deal with my late mother’s affairs, that you’ve all been really helpful and made everything so easy to sort out.

Thank you for your help and have a good evening.

Hi Barb, I was told to ask for you specifically by my friend who also owns a lodge on the Park, you’ve been so kind and helpful – thank you!

Thank you for making sorting out my caravan insurance so quick and easy!

Thank you for organising my quote and policy for me. I did question whether I should have mentioned in my email the fact that you were having your washing machine fitted whilst I was on the phone to you as you were working from home and were apologising for any noise I might hear, but then I realised that actually, your Manager would be quite happy to learn that you have a friendly approach to speaking to clients, putting them at ease through the phone process so I’m glad that I did!

Have recently lost my partner so have a lot of paperwork to sort out.  You’ve been very kind and patient with me, thank you.

Thank you Vickie.  We are happy to renew and want to say thank you for such excellent service.

It’s lovely to be able to speak to a human being.

Thank you for the quote for my Holiday Lodge Insurance, although slightly more expensive than my current provider, I choose you as you offer better cover.

One of the reasons I’ve chosen to renew with you is the positive recommendations I’ve seen on Twitter and the way you personally dealt with a client.

You’ve been a little angel thank you.

I have dyslexia so find it very difficult to deal with paperwork. You’ve been so kind with everything and I’m very grateful for all your help.

We’re going to be buying a Park Home August/September time and we’re going through the minefield of getting things in place. I’ve been really chuffed with your time, patience and professionalism through the quote process and how you’ve answered the million questions I seemed to have

Thanks for your advice you’ve been brilliant!

I can’t believe how quick and efficiently my claim has been dealt with and settled! Less than a week ago I notified the claim and it’s already been settled!

I am profoundly deaf so need to speak through an interpreter. You were so patient and kind, made things very easy.

Thank you for your help with my claim, you’ve been so kind

Thank you for your help, you’ve been very kind.

Thank you for making it so easy to arrange our Policy! Even with the 5 hour time zone difference, it’s been really easy and thank for your help, you’ve been very kind.

I have spoken to a wonderful lady called Barb this afternoon,  who was so helpful and gave amazing customer service,  thank you

Thank you for all your help with the quote. Even though I may not be proceeding with the purchase of the Lodge now, I will certainly come back to you in the future and would happily recommend you to anyone.

It has been an absolute pleasure dealing with all you ladies today and I will be recommending you to anyone that may be looking for a quote.

Thank you for the quote, you’ve been really efficient and really helpful.

You’ve been an absolute pleasure to talk to you, a real treasure

It’s so nice to speak to a human and not have to press 1 for this and 2 for that.

Many thanks for all your help, much appreciated

I’m new to owning a caravan and you’ve been really helpful through the quote process. Thank you.

I lost my husband recently and you’re the first person to make everything so easy for me, thank you.

I’m hard of hearing so I’ve stayed with you as my insurer as you’re so easy to hear and talk to.

You’ve been terribly helpful & thanks for your company.

All the angels aren’t in heaven
There’s some down here on earth
I’m speaking to Barb in Parksure insurance
But do you really know your worth?

If there’s such a place called heaven
that’s one place I’d like to go
I would point out to all angels round me
Barb in Parksure’s insurance down below

Thank you for your service & you have always been efficient.

Thank you for answering my queries, you’ve been very kind and very nice

Just wanted to let you know of our claims experience with Ecclesiastical – they were fantastic! Easy to deal with and a speedy settlement. Could not be happier. So much so, my wife wrote a view on their website and I would be happy to recommend them to anyone.

Thank you for organising the renewal of my Policy and with the greatest respect I hope I don’t need to speak to you again for another year as it will mean I have a problem but it’s always a real pleasure to speak to you and I enjoy your conversation

I just wanted to call to thank you for yesterday when I was in the middle of a very sensitive situation and you very calmly and kindly sorted things out for me without fuss leaving me to concentrate on more important matters. We really did appreciate the way you handled everything and wouldn’t choose anyone else to insure with.

Thank you for your quote for my static caravan. I haven’t been given a completion date as yet, but you answered all my questions and in a professional manner.

Thank you for your help, it’s been a real pleasure talking to you.

We have now sold our lodge, but would like to thank you for all your help in the past and we shall still recommend you to others that we may see.

I’ve called you for a quote as on your website you say that you’re a family run company. This really appealed to me as I want a company with a friendly approach rather than the scripted conversations you get from some others.

Thank you for the time taken with my neighbour to sort out his insurance for him. I had told him that you were a good company and would give him a better price than his current insurer and you did, so thank you!

Thank you for providing me with the Quote, you’ve been very kind and patient

Thank you for your prompt response to my request for a Quote

I don’t have a google email account but my experience first rate.  Thank you

Selling my Lodge to my good friend and I’ve advised him to speak to you as you’ve been fantastic to deal with and wouldn’t recommend anyone else!

Thank you for the quote for my Holiday Lodge. The one thing I was concerned about was the winter period. My current insurer states that the property HAS to be drained down, but I’m really pleased to hear that your condition is that I can leave the lodge heating on a minimum setting of 10 degrees OR drain it down as I generally visit the lodge through the winter so it’s a real hassle having to drain it down all the time.

Thank you for all your help, you’ve been a Star and an absolute pleasure to deal with

Thanks so much for your help, assistance and guidance.

We looked at the Park’s Community Facebook page for advice on who to ring for a quote, almost without exception, everyone said Parksure, Parksure, Parksure and their recommendations were SPOT ON! You’ve been brilliant, thank you!

We want to sincerely thank you for your patience and assistance in dealing with our enquiry.

Thank you for all your help today, you’ve been lovely

Thank you, you’re a Star, efficient as ever

Thank you so much, much appreciated

Thank you for your help in sorting the change-over for my new lodge, efficient as ever J

Thank you for your all your help

Thank you very much, you’ve been so helpful

I have been pleased with your service over the years and was more than happy to recommend you to the new owners

It’s so refreshing to be able to speak to someone who can give the reassurance I needed regarding my insurance query. You’re fantastic!

Thank you for help with the quote, you’ve been fantastic!

Thank you so much for listening to me today, you’ve got the patience of a Saint

Thank you so, so much for your help, patience and assistance

We were recommended by our new neighbours to call you for a quote and I’m so pleased we did! Really friendly service and your policy is good, thank you!

Thank you so much for organising the policy, you’ve been brilliant!

I wanted to get another quote for comparison but I quickly came back to you to take out cover as through the quoting process you put me at ease and I felt that I had built up a really good level of trust with you. With the other company I was transferred through a number of times, was cut off and when I finally got back to them, their attitude did not give me any confidence at all. I now have a smile on my face that I’ve organised my cover and that I’ve had brilliant service – thank you!

Thank you for the quote and organising the cover on my Static Caravan. I was particularly drawn to your Policy because of the Vermin Damage cover and as there are squirrels around the Park it seemed an important benefit to consider! I’ll certainly be recommending you to other owners on the Park and that I’d get a reward if they went on cover!

Thank you for your call telling me I’ve got a £10 M&S voucher for recommending someone to you. You’re an absolute angel and I’ll keep recommending you.

We’re new to lodge ownership and the Park gave us a list of numbers to call for insurance. What I really liked about you was the professionalism in which you dealt with my queries and the policy has everything I needed.

I’m really impressed with your efficient service! I’ve worked in the insurance industry in the past myself! Very impressed!

Thanks for your help, you’re a little star!

Thank you for your speedy response to my enquiry

Many thanks for all your help this morning. Much appreciated.

It’s always a real pleasure to talk to you and because of the level of customer service I receive from Parksure, it made me use your parent company Cass-Stephens for my let properties and my own home.

Thank you so much you’ve been very helpful.

Thank you for the prompt response to my request for a Quotation – really appreciate it.”

Thanks for the email and documents.  Super service!

Thank you for sorting this out for me I felt Physically sick when I found out I had not renewed my policy and was off cover; so I can’t thank you enough.”

Thank you so much for organising my policy so quickly! I rang another company and it was so complicated and long winded but with you, it’s been so easy!

Thank you for being so bright an cheerful a pleasure to speak to.

Thank you for processing this so quickly.  Excellent customer service!

I’m completely new to Park Home Living and have found getting quotes a real minefield! I’ve spoken to lots of companies and on speaking to you; you’ve been friendly, knowledgeable and happy to answer any questions I’ve had. I’ve chosen you because I know that if I have any problems or need to make a claim, I know I’m going to get the service I need. I also like the fact that I can have the continuity of speaking to the same person any time I call.

Thank you very much.  You have offered excellent service.

Thank you for organising my new policy, you’ve been really helpful

Can I just say Thank You for sending the M&S Voucher after I recommended my neighbour to call you for their insurance. It was lovely to receive it in the post and I’m looking forward to spending it on my next visit into town!

Thank you for your help in arranging the insurance for my Holiday Lodge – you’ve been fabulous!!! I had tasked my husband to deal with it and it took him 3 days and no result.

I’m really pleased you offer Blanket cover on your Holiday Lodge Insurance Policy as the price of lodges have increased massively since we purchased our last lodge so I won’t ever have to worry about making sure the sum insured I would have given to another insurer would have been enough!

I’ve been ringing around for Quotes today and you’re the ONLY company who have the two things that I particularly wanted from a Policy – Vermin Damage cover AND Easy Winter Condition Clause. So thank you, I want to organise the Policy now and not waste any more of my time ringing anyone else

The Insurance company were wonderful dealt with the claim speedily and efficiently.

Thanks so much for your help you’ve been most helpful.

I never enjoy dealing with insurance, but when I call you, it’s always a pleasure as it’s easy, straightforward and you’re always friendly and helpful – thank you!

Thank you for being so prompt with the quotation and all the time you spent explaining caravan insurance to me as I am a first time owner so needed all the help I can get.

Thank you so much for being so lovely to deal with this afternoon. It was actually a pleasure to take out insurance today.

I’ve been recommended to you by my neighbour and she couldn’t sing your praises high enough! She said that you were always absolutely on the ball and I’m really pleased with the quote and now being on cover with you!

I’m waiting for other quotes to come back so thank you for being so prompt!

Thank you so much everyone for the very prompt processing and settlement of this claim. I can confirm that the payment has been received. It is very reassuring to know that we have such excellent insurance cover and customer service. Thank you again. Best regards

Thanks for your speedy reply and a favorable quote…Thanks again and best regards.

Thank you so much for your help and guidance – you’ve been amazing!

Thanks you so much for being so helpful

Thank you for your help

Thank you so much for your time yesterday

I’ve been ringing round for Quotes and I have to say that it’s been lovely to talk to you. You’re friendly and have been really knowledgeable but others I’ve spoken to have been awful – rude and curt, but you’ve been great! Thank you!

Thanks for intervening on my direct debits and getting it sorted for me.

I’ve just spoken to your answering service and I think it’s great that even if you’re busy on other calls, I can always speak to someone! Keep up this service because there are so many companies where they don’t answer the phone or you’re kept on hold for a long time!

Although a bit more expensive than last year I’m happy to renew the policy with you as you’re one of the few companies who cover Vermin Damage and the quotes I had last year were way more expensive than yours anyway!

Thank you for your advice regarding the loss of freezer contents claim, you’ve been an absolute pleasure to talk to.

Ringing to organise my policy with you. I’ve rung round other companies and I’m either kept on hold for ages, passed from one person to another or the phone isn’t answered at all! The phone was answered straight away and you’ve been really helpful. I’m really pleased I’m now insured with you.

Thank you for all your help, you’ve been an absolute star!

Thank you so much for this. We are very grateful for your help

Thank you so much you’ve been fabulous.

Thank you for your help and time today, lovely to talk to you.

Thank you for all your help with quotations and organising my new policy, You’ve been brilliant!

Thank you for your help and patience in organising insurance for my new Holiday Lodge. I’m completely new to all this and it’s comforting to know that I can rely on you to give me the reassurance that I need.

You’ve been really helpful and kind, thank you.

Brilliant service – thanks to Barb who was so knowledgeable, helpful and made the whole process a breeze – highly recommended

Thank you for helping me organise my new Policy with you, you’re a super star!

You’re an absolute star. It’s nice to speak to someone who knows what they are doing.

Thank you so much for your help when renewing my Policy. Since losing my husband I’ve had to learn to do everything myself and you’ve been so kind.

I was given your number by the Sales Manager at the Park with the comment “they’ll sort you out, they know what they’re doing” and they were right! Thank you for making it so easy!

Thank you so so much;  you are an absolute star

It’s been lovely talking  to you.

May I take this opportunity to thank you most sincerely for all your help in the past. Although we won’t have the opportunity to do further business I have pointed the lady who is buying my Mum’s property in your direction with a full recommendation.

I found your details online. I wanted to insure with a company who were family run;   as I’ve insured with a larger company before and they don’t seem to treat anyone with kindness or empathy.  You’ve been really helpful and am pleased to be insuring with you.

Thank you for returning my call … so promptly – much appreciated.

I’m ringing round for quotes and straight away you answered the phone with your name and in a friendly manner. You thoroughly detailed everything giving me confidence that you’re a company with a good Policy and that you’re not pushy as the company I rang before you were really pushing for a decision straight away which left me feeling pressured and they were more expensive than your Quote!! I do want to ring round one or two more companies but I’m certain I’ll be ringing you back to take out your cover!

Thank you so much for your help and kindness. I really hope the call has been recorded as you deserve a reward for the compassion you have shown me.

Thanks very much for all your help; much appreciated

I’ve shown the Policy details to the Park Owner and they’re so impressed with the cover they’re going to recommend you to all of their lodge owners!

“Thank you for the prompt and efficient service in arranging my new Policy”

Thank you for explaining everything so clearly – it’s obvious that you’re really good at your job!

Thank you for you prompt reply.

Not only is your premium and cover better than my current policy but I’m getting a £10 M&S voucher for going on cover with you as well as the person who recommended me! That’s brilliant!!

Thank you so so much really appreciate your help and advice.

I filled in your Request a Quote online and really liked the simplicity of the form and the options (such as patio, decking and veranda) as it gave me confidence that I’ve been asked all the right questions to make sure I hadn’t missed off any important information for you to get me the right quote.

Thank you so much for your prompt reply

Many thanks for your prompt response, I’m really impressed with that and the quote so undoubtedly I’ll be in touch to talk about the finer points on the policy and probably buy from you.  Shopping for any insurance is so stressful usually

Thank you, good service, much appreciated.

Thank you.  you have been most efficient.

I would just like to say that it’s really refreshing for the phone to be answered within a couple of rings and it’s a real person on the other end of the phone as with so many companies it’s an automated message and you’re kept hanging on for ages!

I really appreciate your kindness.

Thank you for organising my new Policy. I was so pleased that it was easy and straight forward and your description of the cover has given me complete confidence that I’ve bought a really good policy.

I’ve rung round getting several quotes for my insurance and I have to say that by far you are the most friendly company, not pushy like some others I’ve spoken to, everything was clearly explained and it wasn’t complicated at all! Thank you!

Thank you! I’m so glad they called you as not only are you a friendly company with no automated service, you don’t ask loads of questions to be able to get a quote and cover plus we don’t have to work out a sum insured like with some insurers as you give the blanket cover.  It was always such a hassle trying to get the caravan’s value from the Park but with your Policy I don’t have to!

You’ve been really helpful and it’s been a pleasure to talk to you

I have been ringing round for quotes after my current policy premium had increased considerably over the last year. When I spoke to them they didn’t fill me with much confidence that if I had a problem, they would deal with it properly.   After speaking to you, you’ve given me such a positive vibe in that not only is the cover and premium better, but I know that if there’s a problem it will be dealt with professionally and efficiently.

Thank you so much for your help, you’ve been fantastic and would recommend your company to anyone

Ringing to pay for my renewal and it’s really refreshing and reassuring that I can speak to the same person who I’ve spoken to before.

Thank you so much for your very prompt comprehensive response.

Looking to but a park home and wanted some information about insurance at this stage you have been absolutely marvellous explaining park home insurance to a novice like myself

You have been very good to advise me and very helpful.

Thank you.  You have been very helpful & gone into depth with everything.

We have been very impressed with the competitiveness of your premiums and the quality of your claims handling and promote your company’s product to friends who own caravans or lodges.

Client : Can you tell me why my bank say they can offer me cover but as soon as I tell them it’s a Park Home they say they can’t?

Parksure : Yes of course! Even though Park Homes have been in existence for over 50 years, it’s still a very niche market with only around 15 insurers in the UK providing cover. This is because a Park Home is classed as “non-standard construction”. The bank’s insurers would be offering a quote thinking it’s a bungalow – it’s not!! A bungalow has foundations, whereas a Park Home doesn’t so even though Park Homes are traditionally bricked round at the base, this is for aesthetic reasons as the Park Home is built on a chassis and sited on a concrete base so essentially it’s complete moveable should the need arise..

Client : Thank you for explaining

Thanking you for your kind assistance.

Thank you so much for your patience today, it’s been a pleasure to talk to you.

You’ve been amazing! A super star! You’ve answered ALL my probing questions with expert knowledge so I’m 100% confident that should the worst happen my policy with you will cover everything I need AND you were a lot cheaper than my existing insurer!

In all the years I’ve been sorting my insurances out, this has been the quickest and easiest I’ve ever done!

Wow! I didn’t think sorting the insurance for my new Holiday Lodge would be so easy! And quick too!

Many thanks for your swift service

You’ve been great, I could listen to your accent all day!

Really appreciate the quick service

Thank you for your help organising my new Policy – you’re a super star!

Very friendly and helpful staff, competitive prices and very easy to set up cover for our new Park Home.

Thank you for your help in sorting my new Policy, you’ve made it so easy!

I was very impressed that my premium had only increased by £4.00 over the year.

I’m very impressed, you have answered ALL my questions, keep up the good work.

Thank you for making insuring my home so easy and hassle free

Very impressed that in the 4 years I’ve been insured with you the premium hasn’t gone up much.

Thank you for your speedy and efficient response to my enquiry – was very much appreciated.

Thanks again for your help and patience, as always

We’re renewing with you because when we had to make a Claim you were efficient and helpful which made everything so much easier to deal with.

Thank you for your patience in helping me sort my Holiday Lodge Insurance out, really appreciate it.

Thank you for your speedy response and many thanks for your help.

Thank you for your help – it’s so nice to get through to a ‘proper person’ rather than have to press a series of buttons before being able to speak to anyone!

Thanks so much for getting back to me so quickly and for your help with sorting out my insurance.

Thank you for your help today, I really appreciate it.

Thank you for sorting my new policy, you’ve been really helpful

Your speedy processing and settlement of my claim is most appreciated.

Miss A Cawsey – Thank you for helping to organise my policy with you, you’ve been very helpful. I’ve spoken to a neighbour and their premium is more expensive than you’ve quoted me so they’ll be requesting a quotation from you when their policy is due as well!

Parksure – You’re very welcome. Remember to tell your neighbour how they heard about us when they call as if they arrange cover with us you will get a reward of a £10 M&S voucher or £15 off your next renewal, just as the neighbour who has recommended you today will.

Thank you for helping me organise my new Policy. I’m new to Lodge ownership and you’ve helped me tackle the minefield of insuring it!

Many thanks for your assistance. It is much appreciated

You’ve made my day!! This year my existing insurers have put my premium up by nearly £100 – you’ve saved me over £130! I wish I’d contacted you last year for a price!!

Thank you the quotation, you’ve been really helpful and your advice has been really valuable – no wonder the Park recommended you!!

I’ve called today to pay my premium and I must say I’m so thankful that you have not repeated the numbers on my card to me when taking the payment. The reason being is that I was walking my dog the other day and as I walked by a house I heard someone on the phone repeating card details back to the customer and obviously I could hear too so this worried me from a Data Protection point of view. Your obtaining my card details was dealt with in a very professional manner and I’m reassured that even though I know you’re working from home, you are still handling my information with the utmost security and I thank you for that. Gives me complete peace of mind.

Thank you for your prompt and reassuring reply together with the easily understood data.

Recently sold our lodge but would like to thank you for the good service and competitive premiums. We will certainly continue to recommend you to friends

Thank you for your help in organising my new Policy with you. Really pleased and it’s lovely to be able to speak to someone I know I can speak to again without it being a hassle

Mrs B King : Thank you for organising my new Policy, you’ve been really helpful. I note that I will receive a £10 M&S voucher for going on cover but I’d like my neighbour who had recommended me to you to have it as it’s her birthday at the end of the month.

Parksure : You’re very welcome. With regard to the M&S voucher, both you AND your neighbour will receive a M&S voucher; you for arranging cover and your neighbour for recommending us!

Mrs B King : Oh that’s lovely! Thank you so much!!

Thank you for ringing me to say that someone I recommended has gone on cover. I’ll take the £10 M&S voucher please – it must be my lucky day

Thank you for all your help today, you’ve been really kind

My neighbour recommended that I contact you for a Quotation on my Park Home as he said “you were the best around”

Thank you so much for your little chats it’s be lovely speaking to you each time I’ve called.

Thank you for making arranging cover for my Park Home so easy! And it was lovely to have a chat too!

You are now my park home insurer, so pleased with you and your professionalism I have recommended you to my neighbour

I recommended a neighbour to you and he’s gone on cover. He was so grateful as he can see that it’s a really good policy and I’m also really happy that I get a £10 M&S voucher for recommending him!

Thank you for your help, you are lovely I could do with you coming round for a coffee & a chat.

Thank you for your help in organising my Holiday Lodge Insurance, you’ve been fantastic!

Thank you for sorting out my policy renewal, you’re always so helpful.

I will definitely be insuring through Parksure

Thank you so much you’ve been so helpful

Thank you for your efficient service

Thank you. Great service.

Thank you so much for all your help. A pleasure to deal with someone efficient!! Keep safe.

Thank you for calling me back your guidance has been brilliant!.

Thank you again for organising all this over the phone; your service was great.

You’ve been really helpful and it’s been an absolute pleasure talking to you today.

Thank you so much you’re a star!

Thank you very much for all your help today.

Thank you so much you’ve been very helpful.

(On receiving a £10 M&S Voucher for recommending a friend)

Oh WOW! Thank you! I didn’t expect to receive anything, I just told my neighbour that they were paying too much for their insurance and to ring you!

Thank you for arranging my new Park Home policy – excellent service!

Thank you for your prompt attention to my online request for a quotation.

Thanks for your prompt attention and for your excellent service over the last few years

Pleasant ..And efficient , what more could I ask !!

I’ve just organised my Holiday Lodge Insurance Policy with you and I have to say it’s the easiest insurance I’ve ever organised! Thank you!

I was calling about our Claim and you’ve really put our minds at rest as you’ve given us the reassurance that we needed.

I called for a quote for my new Park home.  Being new to this type of property I wasn’t sure of what cover I would need, but you have been absolutely amazing!  You’ve reassured me of the type of cover I need and went through the policy and cover for me.

Thank you,  You have been very crystal clear on what is covered.

Thank you for providing me with the quotation for my new home, you’ve been very very helpful and I couldn’t have asked for anyone nicer to talk to.

Thank you for all the information you have given me.  You have been most helpful.

Many thanks for organising my Holiday Lodge Insurance, top service as always

Thank you for your professional advise and prompt attention re our Lodge home insurance renewal.

I am impressed by the wide ranging benefits which includes fully accidental cover & generous Public liability cover.

Thank you for providing me with the Quotation for my Holiday Lodge, you’ve been really helpful and detailed in explaining the Policy benefits.

It as most reassuring this morning to talk to you regarding my accident, you helped make a very frustrating incident seem manageable again.

I’m in the process of buying a Park Home and was given your details by the Park and I can see why they recommend you as you’ve been really helpful – thank you so much!

I have to say it’s a pleasure to actually speak to a human and you answered so quickly!

The Park recommended I call you to insure my new static caravan and I have to say you’ve made the process of insuring it very easy. Thank you!

It was lovely to be able to speak to a human rather than an automated system!

Thank you so much for your help and advice. I really do appreciate the time you took in sorting everything out for me.

My caravan is now 20 years old and I was looking for the cheapest way to insure it. You kindly explained the differences between Market Value (Indemnity) which is always the cheaper option and New For Old (Reinstatement) – the best cover because it provides a brand new replacement should the worst happen. You explained that you no longer provide cover on a Market Value basis because the cover is so minimal and I realised the benefits of having the better cover and policy so I have renewed with you.

I was very price conscious this year for obvious reasons and I was looking to go with another insurer because they were slightly cheaper.  When you explained to me the additional benefits of legal and home emergency cover under the policy as standard and I realised that the cheaper policy didn’t include those covers I knew it made sense to pay that little bit more to have the wider cover, so thank you again, I really appreciate the time you took to explain the benefits to me.

Thank you for the revised documentation and helpful advice. It was nice talking to you.

Our thanks to you and to the insurers for your help and understanding during the time we were stranded abroad because of the Corona virus.

Thank you again for your continued support in respect of my escape of water claim, and especially your patience yesterday with me.

I would like to thank you for an outstanding response from yourselves. It is so reassuring that you are there for me in any emergency. So rare to find

Thank you for all your assistance in our claim for water escape damage. You have been extremely helpful.

I’d just like to say that whenever I call the office, whether to renew my policy or if I have a query,   You’re always so helpful and nothing is ever too much trouble.  Thank you.

Thank you so much for your compassion and reassurance during these difficult times

Thank you for being so lovely and friendly you have broken up my isolation and made my day, so nice to know you are still working hard for us clients during this time!! Tell you boss that you deserve a pay rise for putting a smile on an old mans face.

I want to thank you for the friendly and professional way you’ve handled my new policy.  I especially like the fact that you’re local to me and know the area.

I’ve been recommended to you by the previous owner of the Park Home I’m purchasing;  you’ve been very helpful and the Policy is going to cover everything I need.

You sound like you’re a good organisation to deal with and I’m really pleased to get everything sorted so quickly.

We would like to thank you for the great service you have provided in our hour of need. Many thanks.

Many thanks for your swift response to my request for a Quotation and more importantly your knowledge around insuring Holiday Lodge properties.

Really, really pleased with your company you really helped me out over Christmas

Thank you so much for explaining everything to me about my Policy and the Direct Debit, I feel so much better having spoken to you.

Thank you, you’ve been very helpful, we’ve not had a Holiday Lodge before, you’ve been a Star

You have been very helpful, thank you.

It’s my first time for insuring a Park Home and I was bit nervous about what cover I’d need and what would be covered. You have been amazing! Really helpful and have explained everything putting my mind at ease

Thank you very much for the quote which is extremely favourable. I will discuss this with my husband and I am sure that he will agree.

Thank you for all of your help Vickie 😊

May I firstly say how impressed I am with how simple and easy you have made this whole process, your quotation email is so easy to understand and follow. I wish to accept this very reasonable quote but I think I would Insure with you even if your quotation was higher than my renewal invitation.

Thanks a million for helping us to organise our Policy for our new Park Home, you’ve been really helpful!

Thank you you’re an Angel.

You’ve been a godsend it’s a weight lifted off my mind, thank you.

Thank you.  We’re new holiday lodge owners so have appreciated your help and advice, you’ve both been fantastic.

Thank you for making the process of sorting out my insurance so quick and easy, one more thing I can tick off my list of things to do! Pleasure speaking with you today.

You were very helpful in a stressful time.  You’re a STAR!!

What really swung my decision to take out a Policy with you was that you include Vermin and Pet Damage.

I’ve had a quote which is a lot cheaper but I don’t trust that it will give me the right cover.  After you explained that the cheap quote would have been on Market Value whereas your quote is New for Old, I know I’m making the right choice by choosing you.  You’ve been really helpful explaining everything about the cover and very professional.

My current premium is around £20 cheaper than yours, but I’ve decided to come with you as your Policy covers a lot more than my current one does, particularly vermin damage cover.

THANK YOU for your prompt reply and recent telephone conversation.  I’m so sorry I could have possibly missed an e-mail but as I told you life has been very hit & miss of late what with my bereavement however thanks again & will be in touch.

Thank you. You’ve been an angel

Thank you for taking the time to explain the extent of cover for Flood. My property is on a Park that has previously flooded but mine didn’t. I’m confident that my property will never flood as it’s in an elevated position and if it did, Noah would have built his Ark! But what I wasn’t aware of was that cover for Flood includes not only whether the property itself will flood but also if access to my property/or utilities are affected if the Park itself does flood.

Excellent service and a very competitive price.

you are wonderful! You are a little darling.

I was extremely pleased with the process of obtaining a quote and arranging the policy . You were not quite the cheapest by £5 but your service swung me. 10 out of 10

Thank you have been most helpful.  I’m very grateful.

Thank you so much for making this switch over to your company very easy and pleasant and we don’t say that very often.  Happy with the service and the price and also that we have also contributed to your RNLI charity.

Thank you so much for taking the trouble to phone, so kind of you…

I’ve had no anxiety with what you’ve explained.  You’ve been very helpful.

Thank you so much for your help, really appreciate it.

You have been so helpful and a pleasure to deal with.

I’ve spoken to you several times and am happy to recommend you to the new owners of my holiday lodge as you’ve always been very kind and efficient.

Many thanks for your quick response. Very helpful.

Just organised our Policy, fantastic service and an even better price!

You were recommended to us by the Park and I have to say the whole process has been efficient and pain free. Thank you.

You have been very helpful. thank you very much for your advice.

Cheque arrived this am. Thanks for wonderful quick service, much appreciated.

I want to take this opportunity to say thank you for your professional phone conversation and your quick response in sending the information via email.

I’ve just taken out a policy with you and I’d just like to commend you on your efficiency in providing me with a quotation and issuing the new documents. You’re much better than the other companies I’ve contacted.

I just wanted to say thank you for the fantastic Claims service I’ve received. I’d locked myself out of my home, I rang the Home Emergency Claim Number and received a call out within a very short space of time.  The gentleman attending was so lovely and helpful and had me back in my home within moments. What a fantastic service! Thank you so much!

Thank you for calling to let me know, you are a lovely girl

I appreciate everything you have done for us. you have been most helpful.

You have been incredibly helpful and appreciate your call back to sort the quote for me.

Thank you very much, you have made my day.

Thank you for all your help and advice.

I appreciate your very speedy response.

Thank you for your excellent service.

You are an absolute star, that is excellent, excellent service, I am really impressed how quickly my claim has been dealt with.

I am impressed that you send the policy out with the quote to show what your cover is. that is why I went on cover with you.

I am very impressed with Parksure and with how happy and pleasant you sound.

you are a star.

Thank you for your prompt response, you have made things every clear & thank you for the reassurance.

Many Thanks for your timely reminder & may we wish you & your staff a Merry Christmas.

Thank you very much you have made my Christmas.

Thank you very much for being so helpful.

Thank you for all your help you have explained everything very well.

Thank you very much for our efficient service & communication you have given me throughout the time I have been on cover.

You have been most helpful. I can go on holiday happy.

Thank you for your time and fast response to my enquiry.

Your mailshot letter was excellent as it outlays the cover you offer. You have been very informative and prompt.

I am very happy with the level of service you give and you sound like a pleasant and happy girl.

You have been very helpful and informative.

I will definitely insure with you, I am impressed with the service you give, going over and above what you would expect.